Privacy Policy | GrantLedger

GrantLedger ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services at grantledger.net.

Information We Collect

Account Information

When you create an account or book a consultation, we collect:

Email address (required for login)
Payment information (processed securely by Stripe)
Phone number (when you give it to schedule a consultation with our team, or when you give it to us as staff of a nonprofit partner; see Text Messages)
Call recordings and voicemails (calls to our team line may be recorded; if you leave a voicemail, we keep the recording and a written transcript)

Usage Information

We automatically collect:

Search queries and filter selections
Pages visited and features used
Device type, browser, and IP address

How We Use Your Information

We use your information to:

Provide and improve our services
Process payments and manage subscriptions
Send transactional emails (login links, receipts)
Respond to support requests
Analyze usage to improve the product

Text Messages (SMS)

This section covers our team text line, +1 (844) 595-0752. We use it to text with staff of nonprofit organizations that have signed a services agreement with us.

Who receives texts. We text only staff of our nonprofit partners who have agreed to receive texts at their own mobile number. We do not text prospects, and we do not send marketing or promotional texts. Anyone who texts STOP, HELP or START to our line gets the automatic reply described below.

When texts start. We have not started sending texts to partners yet. We will start only after the mobile carriers approve our text line. Until then, the only texts we send are the automatic replies to STOP, HELP and START.

What texts are about. Your organization's grant work: requests for documents and information, deadline reminders, application status updates, scheduling, and replies to your messages. Message frequency varies. Message and data rates may apply.

Who sends texts. Three members of our team send texts from our team line: Jake, Nick and Alexander. Some texts are drafted with help from an AI assistant (Claude, made by Anthropic). A team member reads and approves each of those texts before it is sent. Except for the automatic replies to STOP, HELP and START, no text is sent automatically, and we run no scheduled text campaigns.

How you agree. Texts are optional. You can agree in one of two ways: by ticking the optional, unticked text-message box on the signature page of a services agreement created on or after October 20, 2026, or by completing our form at grantledger.net/text-consent. Agreeing to texts is not a condition of your organization's agreement with us or of any service, and the agreement works the same either way. We do not send a text to ask for your agreement.

How to stop, restart or get help.

Reply STOP to any text to stop texts to your number. We reply: "You are unsubscribed from GrantLedger texts. No more messages will be sent. Reply START to resubscribe."
Reply START to receive texts again. We reply: "You are resubscribed to GrantLedger texts. Reply STOP to end."
Reply HELP for help. We reply: "GrantLedger team line for partner grant work. Help: support@grant-ledger.com or grantledger.net. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out."
You can also ask us to stop by emailing support@grant-ledger.com or by telling our team. We honor each request promptly, and in any case within 10 business days.
We stop texting your organization's staff when its agreement with us ends.

What we collect. When anyone texts our team line, we receive the sender's mobile number, the text, whether it included images, and the date and time. For texts we send, we keep the same details and the name of the team member who sent it. For partner staff, we link texts to your organization's record. When you agree to texts, we keep a record of your agreement: your name, your organization, your mobile number, the date and time, the wording you agreed to, the page you used, and your IP address and browser type. When you reply STOP, we keep a record of it so that we do not text you again.

How we use it. We use mobile numbers and texts only to do our grant work with your organization: to read and answer your messages, to send the texts described above, and to keep a record of what was asked and answered.

Who sees texts. Only Jake, Nick and Alexander can read texts, in our customer records system. Our AI assistant also reads partner texts so that it can help our team with your organization's grant work.

Service providers. We share mobile numbers and texts only with the service providers that help us run the text line, and only so that they can provide that service to us: Twilio (sends and receives texts), Railway (hosts our database) and Anthropic (the AI assistant).

No sharing for marketing. We do not sell mobile numbers or text records. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How long we keep texts. We keep texts and text-consent records while your organization's agreement is in effect and for three years after it ends. Then we delete them. If you text our line and you are not partner staff, we keep your texts for three years after your last text. We keep STOP records for as long as we run the text line, so that we do not text you again. Twilio, our text provider, also keeps records of texts under its own policies.

Please do not text us sensitive information. Do not text us passwords, Social Security numbers, bank or card numbers, or information about the people your organization serves, such as clients, patients, survivors or students. We do not send passwords, bank account details or information about the people your organization serves by text.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Questions. Email support@grant-ledger.com.

Data Sources

The foundation and grant data displayed on GrantLedger comes from publicly available IRS Form 990 filings. This is public record information published by the Internal Revenue Service.

Data Sharing

We do not sell your personal information. We share data with the service providers that help us run our services, including:

Stripe — for payment processing
Vercel — for website hosting and website usage analytics
Railway — for database and application hosting
Twilio — for text messages and phone calls
Google — for email and calendar (Google Workspace), and for website analytics and advertising measurement (Google Analytics and Google Ads)
Microsoft Advertising and OpenAI Ads — for advertising measurement
Resend — for sending email
Discord — for our private internal team chat
Zoom — for video meetings
Circleback — for meeting notes and transcripts
Groq — for transcribing audio
Anthropic — for an AI assistant that helps our team read and draft messages

Data Security

We use industry-standard security measures including HTTPS encryption, secure authentication, and regular security updates. Payment information is handled entirely by Stripe and never touches our servers.

Your Rights

You can:

Access your account data at any time
Delete your account by contacting support
Export your saved searches and data
Opt out of non-essential communications

Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings. We do not currently respond to browser Do Not Track signals.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

Contact Us

If you have questions about this privacy policy or your data, contact us at jake@grantledger.net.